Frequently Asked Questions
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Q What products do you manufacture?
A We manufacture outdoor lights, light poles and integrated solar products.
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Q What industries are your products used in?
A We supply lighting for roads, parks, campuses, landscapes and smart cities.
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Q Do you offer customization or OEM/ODM services?
A OEM/ODM customization is available based on your drawings or samples.
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Q Can I customize the packaging?
A Yes, neutral or custom logo packaging is available upon request.
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Q Are your products certified?
A Yes, we can provide ISO, RoHS, and other certifications upon request.
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Q Can you provide brochures?
A We offer free e-brochures.
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Q How can I get a quotation?
A Send your drawings, specifications and quantities to request a quotation.
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Q Can you do EXW/FOB/CIF/DDP terms?
A Yes, we support various trade terms, and the shipping ports include Shanghai, Ni
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Q What markets do you serve?
A 1) Optical products: Our customers are spread across the United States, United K
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Q Can I get a sample first? How long does it take?
A Lighting samples usually take 7 days; complex custom parts may take longer.
-
Q What’s the lead time for bulk orders?
A Lighting orders usually take 7-15 days, subject to materials and demand.
-
Q Do you have stock? Is delivery on time?
A 1) Optical products: Custom production based on customer drawings2) Outdoor ligh
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Q Can I mix different models in one order?
A yes
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Q What are your shipping methods?
A We ship by air, sea, or express. FOB, CIF, DDP terms are available.
-
Q Do you accept long-term partnerships or distributor agreements?
A Yes, we welcome long-term partnerships and offer special pricing and support.
-
Q Where is your factory located? Can we visit?
A Our factory is located in Zhejiang/Jiangsu/Guangdong, China. You're welcome to v
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Q What payment methods do you accept?
A Support telegraphic transfer (T/T)
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Q Can you issue an invoice?
A Yes, we provide proforma and commercial invoices for customs and payment purpose
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Q Can you sign a Non-Disclosure Agreement (NDA)?
A Yes, we respect your IP and can sign an NDA before cooperation.
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Q Do you provide a product manual or video?
A Yes, PDF manuals and operation videos are available for each product.
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Q Can you provide product training?
A Yes, remote training are available to help clients understand the product quickl
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Q Do you offer after-sales service?
A Yes, we provide warranty support. If there's a quality issue, we offer returns o
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Q Do you offer after-sales service?
A Yes, we provide warranty support. If there's a quality issue, we offer returns o
-
Q Can you provide product training?
A Yes, remote training are available to help clients understand the product quickl
-
Q Do you provide a product manual or video?
A Yes, PDF manuals and operation videos are available for each product.
-
Q Can you sign a Non-Disclosure Agreement (NDA)?
A Yes, we respect your IP and can sign an NDA before cooperation.
-
Q Can you issue an invoice?
A Yes, we provide proforma and commercial invoices for customs and payment purpose
-
Q What payment methods do you accept?
A Support telegraphic transfer (T/T)
-
Q Where is your factory located? Can we visit?
A Our factory is located in Zhejiang/Jiangsu/Guangdong, China. You're welcome to v
-
Q Do you accept long-term partnerships or distributor agreements?
A Yes, we welcome long-term partnerships and offer special pricing and support.
-
Q What are your shipping methods?
A We ship by air, sea, or express. FOB, CIF, DDP terms are available.
-
Q Can I mix different models in one order?
A yes
-
Q Do you have stock? Is delivery on time?
A 1) Optical products: Custom production based on customer drawings2) Outdoor ligh
-
Q What’s the lead time for bulk orders?
A Lighting orders usually take 7-15 days, subject to materials and demand.
-
Q Can I get a sample first? How long does it take?
A Lighting samples usually take 7 days; complex custom parts may take longer.
-
Q What markets do you serve?
A 1) Optical products: Our customers are spread across the United States, United K
-
Q Can you do EXW/FOB/CIF/DDP terms?
A Yes, we support various trade terms, and the shipping ports include Shanghai, Ni
-
Q How can I get a quotation?
A Send your drawings, specifications and quantities to request a quotation.
-
Q Can you provide brochures?
A We offer free e-brochures.
-
Q Are your products certified?
A Yes, we can provide ISO, RoHS, and other certifications upon request.
-
Q Can I customize the packaging?
A Yes, neutral or custom logo packaging is available upon request.
-
Q Do you offer customization or OEM/ODM services?
A OEM/ODM customization is available based on your drawings or samples.
-
Q What industries are your products used in?
A We supply lighting for roads, parks, campuses, landscapes and smart cities.
-
Q What products do you manufacture?
A We manufacture outdoor lights, light poles and integrated solar products.
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